Leadership Development: Description of Class

This course is geared toward middle-level to upper-level managers to develop successful and productive habits in their work and personal lives and become more effective at leading others to do the same.  Participants will examine “how their co-workers perceive them as an individual”; “who they are in relation to the work groups in which they participate”; “who they are in relation to their respective organizations”; acquire a better understanding of their strengths and weaknesses, improve their ability to give and receive constructive critiques, assess and develop a leadership style and determine its effectiveness; identify the connection between their individual impact and effectiveness and that of their work group and organization; develop a plan for transferring their new skills into actual workplace practice.

Communication Skills: Description of Class

This course develops the students' ability to communicate effectively in one-on-one situations, negotiations, interviews, meetings with supervisors or subordinates, and business decisions.  The students will learn effective listening skills, the power positive language, communications styles, understanding and connecting with others, conflict management tools, conversations mapping, mental agility tools for extemporaneous speaking, vocal skills, elimination of “filler words”, pacing, and appropriate body language.

Teambuilding: Description of Class

The Teambuilding Course will improve team leadership effectiveness; increase the knowledge of how to gain staff commitment, cohesion, and motivation; provide a greater understanding and skill in the process area of team management; provide better insight into the participants’ behaviors and impact in team situations.

Change Management: Description of Class

When change occurs within an organization, the change leader must get buy in from both executive management and their subordinates.  The course provides the participants the ability to build a high performance team that is able to manage transitions effectively and efficiently.  Participants will learn to determine how to assess the organization's readiness for change; how to communicate your vision for change; identify the greatest contributors to your change vision; how to “sell” your idea to executive management and your subordinates; recognize the barriers to change; understand the cycle of acceptance for change management; learn to the best ways to gain active change participation; learn how to overcome resistance to change; determine how to properly implement change; learn how to effectively monitor and evaluate the process of change management.

Sales Training: Description of Class

The objective of this training is to help the sales staff differentiate themselves and win more deals. The program focuses on: preparation for the sales presentation, client analysis, framework for a sales presentation (opening, agenda/agenda check, need check, questions and answers, summary, close), specific group selling skills for creating a dialogue with client, proposals (development and use of proposals, handouts, slides, and visuals), delivery skills, follow up, and action plans.

Customer Service: Description of Class

The Customer Service course is for hotels, hospitals, individuals, groups, or any businessperson who deals directly with customer demands, requests, and expectations.  Participants will learn professional behavioral skills for both phone and face-to-face customer interactions; responsive tools for redirecting emotion, aligning and acknowledging and handling challenging questions, and keeping positive interactions; maximize efficiency when dealing with requests and demands; develop personable communication that balances business professionalism with lightness and a personal approach.

Executive Coaching: Description of Class

This course is designed to enhance and develop executive and senior management skills.  Coaching will be followed up with action steps and progress measurement.  Participants will learn executive presentation skills, how to communicate with leadership and authority, how to change negative thought patterns, motivate employees, communicate in difficult situations, persuasive communication, speech writing, and communication strategy development involving public speaking and media relations. 

Performance Management: Description of Class

The course is for all experienced managers who are currently leading teams or managing departments irrespective of the function or level. An intermediate to advanced level people management course, the Performance Management Training aims to enhance leadership and management skills so that corporate goals are obtained.  Managers gain an understanding of how they are perceived by their team, their colleagues, and their superiors and how this is affected by their personal management styles. Managers will examine how to maximize their strengths and strengthen their weaknesses so that they are able to obtain an enhanced performance from their teams. They will also be given practical advice and assistance on improving their personal managment performance.

Time Management: Description of Class

The Time Management Course will assist employees in developing specific techniques to maximize the utilization of their time and prioritize their projects.  Participants will learn how to identify the dangers and myths of perfect time management; define effective time usage and efficient time usage; evaluate how you spend your time at work; juggle multiple and conflicting priorities; stay organized and focused; overcome procrastination; keep and analyze a time log; and, make use of time blocks and minimize interruptions.

Telephone Etiquette: Description of Class

This program is designed for executives, salespeople, managers, and any business professionals who spend a significant amount of time on the phone.  Participants will learn how to use their voices effectively; eliminate distracting language and filler words; leave clear and succinct messages; make a point clearly and concisely; communicate specific next action steps; balance and manage the conversation; maximize their impact over the phone.

Sexual Harassment: Description of Class
Sexual Harassment trainings are designed to educate the entire organizational culture. Anxiety and fear between women and men is reduced, communication is enhanced, and a collegial approach to gender conflicts is established. All points of view are valued and both sexes are considered equally part of the problem and part of the solution. Our trainings are proactive, preventative, and inclusive.  The trainings will cover new laws, recent court rulings, EEOC guidelines, define types of sexual harassment: Quid pro quo vs. Hostile Working Environment understand the EEOC's interpretation of "unwelcome" sexual advances, types of sexually-related conduct which may be considered unwelcome.  Also, the training will cover Skills and Strategies within the parameters of understanding the beliefs, attitudes, and cultural conditions that cause sexual harassment and other gender-based conflicts, how to prepare yourself with verbal and nonverbal communication skills that can prevent sexual harassment and reduce male / female conflict, how to report sexual harassment to the supervisor with clarity, understanding the supervisor's responsibilities regarding prevention, investigation, and counseling of employees in the area of sexual harassment.

Employee Relations: Description of Class

Participants learn how to deal with real-life employee relations issues and situations, which, if handled well, can save the agency millions of dollars in resources and countless hours of frustration.  Through training, the participants learn: disciplinary responsibilities, how to distinguish between performance vs. conduct, performance-based actions, last chance agreements and firm choice and alternative discipline.

Workforce Training: Description of Class

Workforce training provides a general overview of the skills necessary to function in today’s office environment.  Participants will learn the importance of image and etiquette; organization and time management; listening and communication skills; and stress management.

Cultural Diversity in the Workplace: Description of Class

This course will provide an understanding of cultural diversity in the workplace and its criticalness to the success of an organization.  Participants will learn about and discuss myths of cultural diversity; the important cultural differences between North Americans and people from other countries; promote understanding of people of other races, genders, ethnicity, sexual orientation, and age; how to recognize cultural and communication differences between men and women; how to communicate effectively with staff who are handicapped; how to communicate effectively with Aboriginal/Native American staff; how to avoid stereotyping to help all staff stop discrimination; and learn communication tools to communicate more effectively with diverse staff.

Strategic Planning: Description of Class

The Strategic Planning course will help individuals identify the fact that what has brought them to the present will not take them to the future.  Upon completion of the course, participants will be able to develop vision statements; develop mission statements; create and define the new organizational structure; determine business impact; set goals and establish priorities; create time tables; develop and monitor measurement tools; learn to objectively evaluate progress; perform proactive problem solving; set the stage for effective decision making; identify strategic planning pitfalls; and produce a Strategic Business Plan Outline.