Kaiser Permanente

Challenge

In 1997, Kaiser Permanente began to transition its Maryland, DC, Virginia, and Ohio locations from a hardcopy timesheet system to the Kronos Automated Timekeeping System. Phase one of the project entailed the installation of custom card readers that captured personal time information for all staff in the building and executive offices. During phase two, Kaiser met the dilemma of needing to train managers, team leads, and staff to use the timekeeping software. Kaiser contracted  LTC  to overcome this obstacle.

Approach

In preparation for training delivery, LTC staff learned the complete Kronos System. Our team was then able to instruct Kaiser employees through an all inclusive, in-depth program in which Kaiser staff was educated on using the timesheet software to report, edit, and track timesheet and payroll information.  Additionally, LTC provided all logistical coordination, developed environment requirements, document designed all manuals and supplemental guides, created test scenarios, and provided ending analysis.

Result

LTC, Inc. successfully developed and implemented training sessions to orient staff and management to properly use the Kronos Automated Timekeeping System. All objectives and goals defined by the client were met within the allotted timeframe and budget. Kaiser’s transition from paper timesheets to the Kronos System was a success, in part, due to the efforts of LTC.